At Baller Crown, customer satisfaction is important to us. We strive to provide high-quality personalized products and a fair resolution whenever an issue arises.

By placing an order on our website, you agree to the terms outlined below.

Refund Eligibility

We understand that sometimes things don't go as planned. If there's an issue with your order, we'll do our best to make it right.

Eligible for a Refund

You may be eligible for a full or partial refund if:

• Your order is confirmed lost in transit.
• You receive a damaged or defective product.
• You receive the wrong item.
• Your order contains incorrect personalization due to our error.
• You were charged multiple times for the same order.
• Your cancellation request is approved within the cancellation window.

Depending on the circumstances, we may first offer a complimentary replacement before issuing a refund.

Not Eligible for a Refund

Refunds are generally not available for:

• Incorrect size selected by the customer.
• Incorrect shipping address provided during checkout.
• Change of mind after the cancellation window has expired.
• Personalized or custom-made products without a manufacturing defect.
• Minor color differences caused by monitor or mobile device display settings.
• Shipping delays caused by customs, severe weather, carrier operations, or other circumstances beyond our control.

Refund Request Timeframe

Refund or replacement requests must be submitted within 7 days of the delivery date shown by the shipping carrier.

To help us investigate your request, please provide:

• Order number
• Description of the issue
• Clear photos of the product
• Photos of the packaging (if applicable)

Refund Processing Time

Once your refund request has been approved:

• Refunds are issued to the original payment method.
• Please allow 5–10 business days for your bank or payment provider to process and post the refund to your account.

Processing times may vary depending on your financial institution.

Return Policy

Because most of our products are personalized or made-to-order, we generally do not require customers to return products.

If your order qualifies for a replacement or refund, we may simply request photos to verify the issue.

In certain situations, we may request that the item be returned before processing a refund or replacement. If a return is required due to our error, we will provide detailed return instructions.

Returns are generally not accepted for:

• Incorrect size selected by the customer
• Change of mind
• Personalized or custom-made products
• Minor color variations
• Normal wear and tear

Order Changes & Cancellations

Because many of our products are personalized or made-to-order, production begins shortly after an order is placed.

Order Changes

If you need to update your shipping address, personalization details, size, or other order information, please contact us within 6 hours of placing your order.

We will make every reasonable effort to accommodate your request before production begins. Once production has started, changes may no longer be possible.

Order Cancellations

Cancellation requests submitted within 6 hours of purchase are eligible for a full refund.

After the initial 6-hour cancellation window has expired, your order may already be in production.

If we are still able to accommodate your cancellation request after this period, a 30% cancellation fee will be deducted from the order total to cover non-refundable payment processing, transaction, administrative, and production preparation costs. The remaining balance will be refunded to your original payment method.

Once production has begun, cancellation requests generally cannot be accepted.

Replacement Policy

If your order qualifies for a replacement due to a manufacturing defect, incorrect item, incorrect personalization, shipping damage, or another issue caused by us, we will arrange a replacement shipment at no additional cost.

To help us review your request, we may ask for:

• Photos of the product
• Photos of the shipping package
• Size measurements
• Additional order verification

This information allows us to investigate and resolve claims accurately.

Payment Policy

We accept secure payments through major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other payment methods displayed during checkout.

All transactions are processed through secure encrypted payment gateways to help protect your payment information.

Orders enter production only after successful payment authorization.

If a payment is flagged for additional security verification, processing may be delayed until verification has been completed.

Shipping Delays

Estimated delivery times are provided as estimates and are not guaranteed.

Delays caused by any of the following are outside of our direct control:

• Carrier operations
• Customs clearance
• Severe weather
• Holiday shipping congestion
• Peak seasonal demand
• Transportation disruptions
• Labor strikes

If your shipment experiences an unusual delay, our support team will work directly with the shipping carrier to investigate and provide updates whenever available.

Chargebacks & Payment Disputes

If you experience any issue with your order, we strongly encourage you to contact our support team before filing a chargeback or payment dispute.

Most concerns can be resolved quickly through a replacement, refund, or another reasonable solution.

If a payment dispute or chargeback is filed, we reserve the right to submit supporting documentation to the payment provider, including but not limited to:

• Order confirmation
• Payment records
• Shipping information
• Carrier tracking history
• Delivery confirmation
• Customer communications related to the order

Fraudulent or abusive chargebacks may be formally contested with the relevant payment provider.

Incorrect Address & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address during checkout.

Baller Crown is not responsible for orders delivered to an address entered incorrectly by the customer.

If a shipment is marked as Delivered by the carrier but cannot be located, we recommend that you:

• Check with household members or neighbors.
• Contact your local delivery carrier.
• Allow an additional 24–48 hours, as some carriers may mark packages as delivered before the final drop-off.

If the package still cannot be located, please contact us. We will gladly assist with initiating a carrier investigation whenever possible.

Contact Us

If you have any questions regarding your order, payment, refund, replacement, or return request, we're here to help.

Support Email: support@ballercrown.com

Our Customer Support Team is committed to responding promptly and resolving every request fairly, professionally, and as quickly as possible.