At Baller Crown, every order is produced with care. Many of our products are personalized or made-to-order, meaning each item is created specifically for you after your order is placed.

Please review the following shipping information before placing your order.

By placing an order with Baller Crown, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.

Shipping Fees

Shipping charges are calculated automatically at checkout based on your shipping destination and the combined shipment weight of your order.

Shipping Cost by Product

The table below shows the approximate shipment weight and standard shipping charges for our most popular products. Final shipping charges are calculated automatically at checkout based on the combined shipment weight of all items in your order.

Notes

• Free Shipping is automatically applied to qualifying orders of $75 USD or more.

• Final shipping charges are displayed during checkout before payment.

• Shipping charges are calculated based on the combined shipment weight of all items in your order.

• Product weights are approximate and provided for reference only. Actual shipment weight may vary slightly depending on packaging, product variations, and fulfillment location.

• Import duties, customs fees, VAT, or local taxes (if applicable) are not included in the shipping charges and remain the responsibility of the recipient.

Order Processing

Every order goes through production, quality inspection, and packaging before shipment.

Production Time: 3–5 business days

Production time may be slightly extended during holidays, promotional events, or periods of exceptionally high order volume.

If we are unable to process your order due to incomplete payment information, payment authorization issues, or an incorrect shipping address, production may be delayed until the issue has been resolved.

Once production is complete and your package has been handed over to the shipping carrier, tracking updates will begin to appear.

Estimated Delivery Time

Estimated delivery times begin from the date your order is placed and include both production and shipping.

Business days are Monday through Friday and exclude weekends and public holidays.

Delivery estimates are provided in good faith and are not guaranteed. Actual delivery times may vary due to customs clearance, carrier operations, weather conditions, destination country, or seasonal shipping volume.

Tracking Information

Once your order ships, you will receive a shipment confirmation email containing your tracking number.

Please note:

• Tracking numbers may be generated before the shipping carrier performs the first scan.

• Please allow approximately 3–5 business days after receiving your tracking number for tracking activity to appear.

• For some international shipments, tracking updates may temporarily pause while the package is transferred between logistics facilities before arriving in the destination country. This is a normal part of international shipping and does not necessarily indicate a shipping issue.

• Tracking updates will resume automatically once the package reaches the next carrier facility.

You can monitor your shipment at any time using our Order Tracking page.

Shipping Locations

Orders may be fulfilled from one of our trusted production partners located in:

• United States
• Vietnam
• China

The fulfillment location is selected based on product availability, production capacity, and shipping destination to help ensure the most efficient production and delivery.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Holiday shipping congestion
• Customs inspections or customs clearance
• Carrier operational delays
• High seasonal shipping volume
• Transportation disruptions
• Labor strikes

If your shipment experiences an unexpected delay, our support team will work directly with the shipping carrier to investigate and provide updates whenever available.

Lost or Missing Packages

If your tracking has not updated for an extended period or your package appears to be lost in transit, please contact our support team.

We will initiate an investigation with the shipping carrier. Carrier investigations may require several business days to complete.

If a shipment is confirmed to be lost or significantly delayed, we may provide one of the following resolutions, depending on the circumstances:

• Complimentary replacement shipment
• Partial refund
• Full refund

Our goal is always to provide a fair and reasonable resolution for every customer.

Shipping Guarantee

If your shipment exceeds the delivery timeframes below due to carrier-related issues, please contact our support team for assistance.

If a shipment exceeds these delivery timeframes and is confirmed to be lost or undeliverable, we will review your order and provide an appropriate resolution, which may include:

• Complimentary replacement shipment
• Partial refund
• Full refund

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error, please contact us as soon as possible. Address changes may only be possible before production begins.

Once an order has entered production or has been shipped, we may no longer be able to modify the shipping address.

Baller Crown is not responsible for orders delivered to an address entered incorrectly by the customer.

Refused or Undeliverable Packages

If a package is refused by the recipient, returned due to an incorrect address, unsuccessful delivery attempts, or remaining unclaimed, additional shipping charges may apply if reshipment is requested.

Shipping charges paid on the original order are non-refundable for packages returned due to customer-related delivery issues.

Contact Us

If you have any questions regarding your order or shipment, our Customer Support Team is here to help.

Support Email: support@ballercrown.com

Our support team responds Monday through Friday during regular business hours (U.S. Eastern Time) and will make every effort to respond as quickly as possible.